Emotional Intelligence & Leadership

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Question: Tom felt anxious, and became a bit stressed when he thought about all the work he needed to do. When his supervisor brought him an additional project, he felt ________________ .

  1. overwhelmed
  2. depressed
  3. ashamed
  4. self-conscious
  5. thrilled to be presented with a new challenge

 How you answer this question is a reflection of your emotional intelligence.  (Hint – Tom is not thrilled.)

There have been several news stories recently that indicate the educational institutions which educate America’s business leaders are finally recognizing the importance of emotional intelligence in leadership.

 The Yale School of Management (SOM) is studying the role of emotional intelligence in predicting leadership ability.  SOM tested  its current incoming class for emotional intelligence and will use the results to determine whether traits like empathy and the ability to read people are predictive of future success.

 Furthermore, all full-time MBA students at SOM will be given the opportunity to take the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)  in SOM’s first-year leadership program. Students can analyze their emotional intelligence scores to learn about how to better exert personal influence and maintain self-control as a leader.

Emotional intelligence is thought to help leaders and managers understand how others around them are feeling and to alter their management style to better achieve goals. Leaders with high emotional intelligence are able to read people, understand and manage emotions, communicate effectively, and adapt quickly to other cultures.

The 141-question MSCEIT test, measures the four branches of emotional intelligence:

  • Identifying Emotions – the ability to recognize how you and those around you are feeling.
  • Facilitating Thought- the ability to generate an emotion, and then reason with this emotion.
  • Understanding Emotions – the ability to understand complex emotions and how emotions transition from one stage to another.
  • Managing Emotions – the ability to manage emotions in yourself and in others.

One question, for example, is to ask a test-taker to rate the emotion expressed  in a photograph of a face

In addition to the SOM,  Notre Dame and Dartmouth also are administering emotional intelligence tests to future business leaders attending those schools.

The  MCEIT was developed by Yale’s president-elect, Peter Salovey, and David R. Caruso, a management psychologist and special assistant to the dean of Yale College, and John D. Mayer, a psychology professor at the University of New Hampshire.

Lack of E.I.

One trait common among managers who abuse and bully their staff appears to be a lack of empathy, which is a facet of emotional intelligence.

In fact, some researchers blamed the recent Wall Street collapse partly on a small number of business leaders who had many or all of the traits of  a psychopath and who acted without regard to the well-being of their employees, customers and the American public.

There is overwhelming evidence that employers who hire or tolerate abusive managment invite expensive litigation, needless and costly turnover, lost work time and poor morale, higher health costs, etc.

 

One-Two Punch by Anti-Employee Rights Court

Scale of JusticeThe U.S. Supreme Court continued its march toward being the most anti-employee rights court in modern U.S. history by issuing two decisions this week that make it more difficult for workers to gain the protection of federal discrimination laws.

In both decisions, the Court was divided along the same ideological lines. Voting in the majority were  Chief Justice John Roberts and Justices Antonin Scalia, Clarence Thomas, Anthony M. Kennedy  and Alito.  Dissenting were Justices Ruth Bader Ginsburg, Stephen Breyer, Sonia Sotomayor and Elena Kagan.

Supervisor?

In the first case, the Court threw out a lawsuit filed by a Maetta Vance, a black catering worker at Ball State University in Indiana. who said a white colleague whom she regarded as a supervisor slapped and intimidated her. Vance also said she was generally subjected to racially offensive  epithets in the workplace.

 The Court said the alleged harasser didn’t meet the legal definition of supervisor, even though the woman’s job description said she was a supervisor, because she couldn’t fire Vance.  

Justice Samuel Alito, writing for the majority in Vance v. Ball State University, said workers qualify as supervisors only if they can take  “tangible employment actions” against the alleged victim (i.e., hire,  suspend, transfer, demote, fire, discipline). 

The issue is important because employers are vicariously liable under Title VII of the Civil Rights Act of 1964  for discrimination by supervisors (but not co-workers) that culminates in a tangible employment action.

The dissent questioned why the majority chose to articulate its restrictive  definition of a supervisor:

“Not even Ball State, the defendant-employer in this case, has advanced the restrictive definition the Court adopts …  Yet the Court, insistent on constructing artificial categories where context should be key, proceeds on an immoderate and unrestrained course to corral Title VII.”

 The  opinion completely rejects an approach adopted more than a decade ago by the U.S. Equal Employment Opportunity Commission and several appellate courts that a supervisor is an employee who has the authority to recommend tangible employment decisions or is authorized to direct the employee’s daily work activities.

The majority also rejects the common dictionary definition of the term:

su·per·vise:  to oversee (a process, work, workers, etc.) during execution or performance; superintend; have the oversight and direction of.  (Dictionary.com)

Under the decision, victims of illegal harassment by non-supervisors can still sue an employer for negligence if they can show the employer failed to monitor the workplace, respond to complaints or effectively discouraged complaints from being filed. The majority also said an employer can be held to have “delegated” the power to take tangible employment actions to employees upon whose recommendation it relies. The majority upheld the lower court finding  that Ball State was not negligent because it took “reasonable steps” to halt the discrimination.

Retaliation

In the second 5-4 ruling, the Court made it much more difficult for workers  to win claim o f retaliation against employers in discrimination lawsuits.

The plaintiff  in University of Texas Southwestern Medical Center v. Nassar,  Dr. Naiel Nassar, a physician, said he was denied a faculty position with a University of Texas medical center because he complained he was  the victim of discrimination on the basis of his Middle Eastern background.

 Justice Anthony M. Kennedy, writing for the majority, said a worker must show that retaliation was the “but for” reason that  the employer took action, not merely one of several motives.  In other words, the  plaintiff must show the retaliation would not have occurred “but for”  the defendant’s discriminatory conduct. 

Justice Kennedy cites the Court’s somewhat notorious ruling in  Gross v. FBL Financial Services, Inc., 557 U. S. 167, 176.  In that case, the Court  distinguished  the Age Dis­crimination in Employment Act of 1967 from other discrimination claims by requiring plaintiffs to prove that age discrimination was the “but for” cause of any adverse employment action.  It is a rare case that an employer cannot point to at least one other factor to justify an adverse employment action. The Gross decision has made it exceedingly difficult for plaintiffs to win age discrimination claims.

In her dissent, Justice Ginsburg wrote:

“The ball is once again in Congress’s court to correct the error into which the court has fallen and to restore the robust protections against workplace harassment the court weakens today.”

The American Council on Education and five other higher-education groups urged the justices, in a friend-of-the-court brief, to base their test of whether someone is a supervisor on the amount of authority possessed by the worker rather than workplace titles or worker perceptions.

A recent study published in the Minnesota Law Review determined that the Court is  the most pro-business Court since World War II.

* See earlier coverage of Vance case.

 

 

 

NLRB Poster Rule Down for the Count

 NLRBEmployers  may have won the battle to keep American workers ignorant of rights they have held for 70 years ago under the National Labor Relations Act (NLRA).

The U.S. Court of Appeals for the Fourth Circuit in South Carolina recently ruled  the National Labor Relations Board lacks the authority to require employers to post notices either electronically or  physically “in a conspicuous place” informing workers of their rights under the NLRA.   

This holding follows an earlier ruling by the U.S. Court of Appeals for the D.C. Circuit that the poster rule violated employers free speech rights.

The NLRB contends that American workers are largely ignorant of their rights under the NLRA, adding that the poster rule is particularly important for non-union workers who lack a designated bargaining representative. The NLRA can come into play for non-union employees when, for example, an employer fires a non-union worker for discussing a safety concern or other concerns about working conditions. 

 The poster informed employees that they have a  right to form and join unions, collectively bargain with representation, discuss the terms of their employment and take action to improve working conditions.  

 The poster rule elicited immediate opposition from a broad coalition of national  business groups after it was approved by the NLRB in  2011.

 Interestingly, 21 Republican members of the U.S. House of Representatives joined with the chamber to oppose the poster rule, including John Kline (R-Minn.), chairman of the House Committee on Education and the Workforce. 

 The  South Carolina appeals court ruled the NLRB is not charged with informing employees of their rights under the NLRA and “ we find no indication in the plain language of the Act that Congress intended to grant the Board the authority to promulgate such a requirement.”

 Earlier, the  U.S. Court of Appeals for the D.C. Circuit  held  the notice-posting rule violated Section 8(c) of the NLRA, which prohibits the board from finding employer speech that is not coercive to be an unfair labor practice.   

In addition to Kline, the following members of the U.S. Congress House of Representatives signed on to an amicus brief opposing the NLRB  rule requiring that employers post a notice  advising workers of their rights: 

              • JOE WILSON, R-SC.;
              •  RODNEY ALEXANDER, R- LA;
              • STEVE PEARCE, R-NM;
              •  GREGG HARPER, R-MS;
              •  PHIL ROE, R-TN;
              • GLENN THOMPSON, R-PA;
              • TIM WALBERG, R-MI;
              • LOU BARLETTA, R-PA;
              •  LARRY BUCSHON, R-IN;
              • SCOTT DESJARLAIS, R-TN;
              • TREY GOWDY, R-SC;
              • JOE HECK, R-NV;
              •  BILL HUIZENGA, R-MI;
              •  MIKE KELLY, R-PA;
              • JAMES LANKFORD, R-OK;
              • ; KRISTI NOEM, R-SD;
              • ; ALAN NUNNELEE, R-Miss;
              • ; REID RIBBLE, R-WS; 
              • TODD ROKITA, R-IN;
              • and DANIEL WEBSTER, R-FL.